Donations

We are open to accept donations on Mondays, Wednesdays and Fridays between 1000 and 1500.

CHANGES TO OUR DONATIONS POLICY DURING THE COVID 19 PANDEMIC

We have an important change of policy in light of the pandemic. We are sure you will understand that an outbreak of Corona Virus at the Sanctuary could have a devastating impact on the people we serve therefore we ask you to respect these rules and not to think of us as rude or ungrateful for your generosity. Please adhere to the rules to protect our staff, volunteers, friends and yourself.

We can no longer accept donations at our front door. We ask that all donations are delivered to our backdoor (see details below). This is to better enable social distancing.
You can no longer enter the building. Even if you have been coming into the Sanctuary for years, I am sad to say that you can not come into the building for the foreseeable future. All staff and volunteers must remain 2 metres away from you at all times.
Please ring ahead to check that we can accept your donations.
We cannot accept electrical items, please do not donate them.
We cannot mend broken or ripped items or clothing, or remove stains that have refused to come out for you. Please do not donate them
We have very few people working in the building at this time. Please help us to process your donations quickly by organising them into sizes, genders, types of clothing, if possible.
Please be patient with us when we take a long time to answer the phone or to come to collect your donations.

Our backdoor is located on William Booth Lane, B4 6HJ. The postcode takes you down a dead end street which ends in a building site. Our back yard is the last one before the building site with the green gates. When you arrive please ring our main phone number 0121 233 3127 to let us know you are here. We would be grateful if you would then unload your items and leave them next to (but not blocking) the back door. When you have finished and have returned to your vehicle our staff will come out and take the donations into the building. If you are physically unable to unload the vehicle please inform us of this on the phone, open the relevant doors on the vehicle and we will empty it for you.

We do hope that this does not cause too much difficulty for you and have included some photos to assist in finding the backdoor.

We use all donated goods to benefit the asylum seekers and refugees we support. Occasionally, if we have items which are unsuitable for distribution at the Sanctuary, we either offer them to charities supporting other vulnerable groups, or sell them to raise valuable funds for our work.